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Customer Charter



Customer Service Charter

The primary aim of the National Library is to be a model of excellence in the provision of information services to all Mauritians and foreigners within the resources available.

Our Customer Service Charter reflects our fundamental commitment to customer service in achieving this aim. We believe we can achieve organizational credibility through consistency, transparency and continuous improvement in service quality.

Our Charter has been redeveloped in order to make aware of the standards of service one can expect from the organisation and users can in turn help us improve and upgrade our services.

T. K. Ramnauth(Mrs)

Customer Service Charter


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